Shipping and return policy.

Orders placed before the 5:00 PM Pacific Standard Time cutoff begin processing after payment is confirmed. Orders placed after the cutoff may begin processing on the next business day.

Handling time is 1-3 business days, Monday through Friday. Handling includes order review, preparation, packing, and handoff for shipment.

After processing is complete, standard transit within the United States typically takes 3-5 business days depending on destination and carrier conditions.

Standard shipping is free on U.S. orders.

Estimated delivery dates are not guaranteed. Weather, public holidays, high order volume, incorrect addresses, customs or carrier interruptions, and other conditions outside our control may affect delivery timing.

Tracking information is provided once it becomes available from the fulfillment or carrier system.

A tracking number may show limited movement at first. Please allow time for the carrier tracking page to update after the label is created or the package is scanned.

If tracking has not updated for an extended period, contact support with your order number and checkout email address so we can review the shipment status.

Return requests must be made within 30 days after delivery. Items sent back without first contacting support may not be accepted.

To be eligible for return, shoes must be unworn, unused, undamaged, and returned in the original shoebox and packaging with all included tags, inserts, and accessories where applicable.

Please do not place tape, labels, or postage directly on the original shoebox. The shoebox should be placed inside a separate shipping box or mailer before return shipment.

Returns are accepted by mail only. In-store returns and drop-off location returns are not available under this policy.

To request a return, contact support with your order number, checkout email address, item name, and reason for the request before sending anything back.

Customers are responsible for return shipping costs unless support confirms a different resolution for an approved damaged, defective, incorrect, or missing item issue.

Original shipping charges, upgraded shipping fees, and any duties, taxes, or carrier fees are not refundable unless required by law or confirmed by support for an approved order issue.

Returned items are inspected after receipt. If the return is approved, the refund is issued to the original payment method.

Approved refunds are processed within 10 business days after the returned item is received and inspected. Your bank, card provider, or payment service may take additional time to post the refund.

If an item arrives damaged, defective, incorrect, or missing from your package, contact us as soon as possible with your order number and clear photos of the product, packaging, and shipping label where relevant.

Our support team will review the details and provide the next available resolution based on the order issue, return eligibility, item condition, and available inventory.