Real support for personalized orders.

Have a question about an order, a personalization detail, or a return request? Contact Eliteshop Express and include the details our support team needs to help.

Email Support

Send order, personalization, or return questions to [email protected].

[email protected]

Business Hours

Messages are reviewed during regular support hours. Response times may vary on weekends and holidays.

Monday - Friday, 9:00 AM - 6:00 PM EST

Order Help

Include your order number when asking about tracking, personalization edits, or delivery updates.

Order number helps us respond faster

Before you send

For order questions, include your order number and the email used at checkout. For personalization questions, include the design name if you have it.

Response Time: We aim to reply within 1 business day.

Each personalized order is printed within 2-4 business days.

Standard US shipping typically takes 5-7 business days after dispatch.

Misprinted or defective items are replaced free of charge — just send a photo.

Prefer email? Contact [email protected]. Business hours: Monday - Friday, 9:00 AM - 6:00 PM EST.

Mailing Address:
Eliteshop Express
447 Broadway, 2nd Floor, New York, NY 10013, United States

Support Form

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By submitting this form, you agree that Eliteshop Express may use your details to respond to your request. Review our Privacy Policy for more information.

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Review the policy pages for complete details about shipping, returns, privacy, and store terms before submitting a request.

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Real support for personalized orders.

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