Skip to content

Privacy Policy

How we handle your information.

Last updated: September 15, 2026

This policy explains what information Eliteshop Express collects, including personalization content, and how it's used, shared, and protected.

1. Information We Collect

We collect information you provide directly, information collected automatically, and information related to your order and personalization:

  • Contact information: name, email, shipping and billing address, phone number.
  • Order information: items purchased, order history, and communications with support.
  • Personalization content: any name, text, or photo you submit to appear on a printed product.
  • Payment information: processed directly by our payment providers — we do not store full card numbers.
  • Usage data: pages visited, device/browser type, and general location, collected via cookies and similar technologies.

2. How We Use Your Information

  • To process, print, and ship your order.
  • To communicate with you about your order, including tracking and support requests.
  • To personalize and improve our website and product recommendations.
  • To detect and prevent fraud or abuse of our checkout and customization tools.
  • To send marketing emails when you've opted in (e.g., the newsletter signup) — you can unsubscribe at any time.

3. How We Handle Personalization Content

Names, text, and photos you submit for printing are used solely to produce and quality-check your order. We do not sell this content, and we do not use customer-submitted photos in our own marketing without your separate, explicit permission.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect site functionality such as the shopping cart.

5. How We Share Information

We share information only as needed to run our business:

  • Print & fulfillment partners, to produce and ship your order.
  • Payment processors, to securely handle checkout.
  • Shipping carriers, to deliver your order and provide tracking.
  • Analytics providers, to help us understand and improve site performance.
  • Legal authorities, when required by law or to protect our rights.

We do not sell your personal information to third parties.

6. Data Retention

We retain order and personalization information for as long as needed to fulfill your order, provide support, and meet our legal and accounting obligations, after which it is deleted or anonymized.

7. Your Rights & Choices

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, or to opt out of certain uses. To exercise any of these rights, contact us using the details below.

8. Children's Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Security

We use reasonable administrative and technical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work to protect your data at every step of checkout and fulfillment.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date below reflects the most recent revision.

11. Contact Us

Questions about this Privacy Policy or a request about your information? Reach us at:

Eliteshop Express
447 Broadway, 2nd Floor, New York, NY 10013, United States
[email protected]