FAQ
Quick answers for personalized orders.
Find clear answers about personalization, orders, shipping, returns, sizing, and support.
Need direct help?
Email [email protected] with your order number or personalization question. Business hours: Monday - Friday, 9:00 AM - 6:00 PM EST.
Personalization
How does personalization work?
Pick a product, then add your name, text, or a photo where the design allows it. You'll see a live preview before adding it to your cart — nothing prints until you approve it.
Can I edit my personalization after ordering?
Contact support immediately with your order number. We can usually update text before an order enters production, but cannot guarantee changes once printing has started.
What if I misspell my personalization text?
Double-check the live preview before checkout — it prints exactly as entered. If you catch a mistake right after ordering, contact us right away.
Can I upload a photo for a pet portrait design?
Yes, on designs that support it. Use a clear, well-lit photo for the best print quality.
Orders & Shipping
How long does order processing take?
Each personalized item is printed to order within 2-4 business days before dispatch. Processing does not include weekends or holidays.
How long does standard US shipping take?
After dispatch, standard US shipping typically takes 5-7 business days. We currently ship within the United States only.
Will I receive tracking information?
Yes. Tracking information is emailed once your order ships, and you can look it up any time on our Track Order page.
Do you offer free shipping?
Yes — orders over $50 shipped within the US ship free automatically at checkout.
Returns & Refunds
Can I return a personalized item?
Because every item is printed specifically for you, personalized orders are final sale once production starts. This does not affect your rights if the item arrives damaged, defective, or misprinted.
What if my order arrives damaged or misprinted?
Email us a photo of the item within 30 days of delivery and we will send a free replacement or a full refund — no return shipping required.
I ordered the wrong size — what now?
Contact support with your order number as soon as possible. If production hasn't started, we can usually update the size for you.
Products & Sizing
What products does Eliteshop Express sell?
Personalized T-shirts, hoodies, long sleeve tees, crewnecks, and tank tops for men, women, and kids, all printed to order in the USA.
How do I find my size?
Each product page includes a US size chart in inches. When between sizes, we generally recommend sizing up for a relaxed fit.
How should I care for a personalized print?
Machine wash cold, inside out, and tumble dry low or hang dry to keep the print looking sharp for longer.
Payment, Privacy & Support
Is checkout secure?
Payments are processed through secure, third-party payment providers. Eliteshop Express does not store full payment card numbers on its own systems.
How is my information used?
Customer information — including any personalization text or photos you submit — is used to process and print your order, provide support, and prevent fraud. See our Privacy Policy for more detail.
How do I contact support?
Email [email protected]. Business hours are Monday - Friday, 9:00 AM - 6:00 PM EST.
Shop With Clarity
Personalized apparel, printed just for you.
Browse T-shirts, hoodies, and more — every design can be personalized, with clear policy information available before checkout.